Gaya APA

Mergel, I., Greeves, B. (2013). Social Media in the Public Sector Field Guide: Designing and Implementing Strategies and polocies . San Francisco: Jossey-Bass.

Gaya MLA

Mergel, Ines., Greeves, Bill. "Social Media in the Public Sector Field Guide: Designing and Implementing Strategies and polocies". San Francisco: Jossey-Bass, 2013. Text.